Cookie policy

1. What are cookies?

The website, owned by CaixaBank, S.A., uses cookies and other files of a similar functionality (hereinafter the “cookies”).

Cookies are files that make it possible to store and recover information on the user's device when they are browsing a website, in order to, among other things, enable a feature, or learn about browsing habits in order to improve user experience on future visits.

The purposes of the cookies are listed in the section "Purposes of cookies/Configuration and rejection of cookies".

This website uses session cookies and persistent cookies which, in turn, can be first-party or third-party cookies.

Session cookies are designed to gather and store data while users browse a website. They are usually used to store information that is only kept for providing the service requested by the user on one single occasion.

Persistent cookies are a type of cookie where the data remain stored in the terminal and can be accessed and processed during a defined period of time by the party responsible for the cookie, with said time period ranging from a few minutes to several years.



2. Purposes of cookies/configuration and rejection of cookies

This website uses technical cookies which allow its functioning and the provision of services offered therein (for example, for user authentication or for security purposes).

We also use own cookies for the purposes set out below:

Analysis cookies: these collect information on user browsing behaviour (most visited pages, time spent on the website, etc.) so that, based on the analysis of this information, improvements can be made to the content and services offered (for example, to optimise response times in the most visited spaces).

You can configure cookies via the configuration panel:

Configuration panel


3. Disabling or deleting cookies

Most browsers allow you to manage your preferences on the use of cookies at all times. You can adjust your browser settings to block or clear certain cookies, according to your preferences.

To configure cookies, you can consult the instructions offered by different browsers using the following links:

You should bear in mind that some features of the content on the website are only available if the installation of cookies is allowed in the browser. If you decide not to accept or to block certain cookies, depending on their purpose, this could affect, in whole or in part, the normal functioning of the website and stop access to some of its services, because some cookies, as indicated in "Purposes of cookies/Configuration and rejection of cookies", are used for said purposes.


4. Information on data processing

4.1. Data controller

The data controller is CaixaBank, S.A.:

CaixaBank, S.A.
Company tax number (CIF): A08663619
Address: Calle Pintor Sorolla, 2-4 46002 Valencia

4.2. Legal basis for processing

Your consent to the use of cookies allows us to process your browsing data for the purposes indicated in "Purposes of cookies/Configuration and rejection of cookies".

You can configure and reject cookies, and therefore exercise your right to withdraw consent, in "Purposes of cookies/Configuration and rejection of cookies". You can also disable or delete cookies as shown in "Disabling or deleting cookies".

4.3. Data processed

If you consent to the use of cookies, CaixaBank will process the following data:

Own cookies:

Third-party cookies:

4.4. Recipients of the data

CaixaBank may disclose collected data to public authorities and organisations, for compliance with a legal obligation, and to service suppliers (data processors) that are required for the management and use of cookies.

4.5. Retention period

CaixaBank will keep the data obtained by using cookies accepted by the user for a period of 12 months.

4.6. Transfers outside the European Economic Area

At CaixaBank we process your data within the European Economic Area and, in general, we have service providers located within the European Economic Area or in countries deemed to have an adequate level of data protection.

If we need to use service providers that carry out processing outside the European Economic Area or in countries not deemed to have an adequate level of data protection, we will ensure that your data are processed securely and in accordance with the law.

For this purpose, we require these service providers to apply suitable guarantees in accordance with the General Data Protection Regulation, such as binding corporate standards guaranteeing information protection in a similar way to European standards or to subscribe to the standard clauses of the European Union.  You can request a copy of the adequate safeguards required by CaixaBank of said suppliers by contacting the Data Protection Officer at

4.7. Data Protection Officer

CaixaBank has appointed a Data Protection Officer, who will deal with any matters related to the processing of your personal data and the exercising of your rights.

You can contact the Data Protection Officer to send your suggestions, queries or claims by going to:

4.8. Exercise of rights

You can exercise your rights of access, rectification, objection to processing, erasure, restriction, the portability of your personal data, to withdraw your consent and not be subject to automated decision-making, in accordance with the law.

You can request to exercise these rights at our offices, in your digital banking and/or mobile application, at or by writing to Apartado de Correos n.º 209 de Valencia, 46080.
Additionally, if you have any complaints related to the processing of your data, you can send them to the Spanish Data Protection Agency at


5. Cookie policy review

We will perform an annual review of our cookie policy, unless regulations or other requirements make it necessary to review the policy more often. We therefore recommend that users regularly consult its content.